Bring Xaly’s capabilities into your own product
With the Xaly API you can add a support bot that answers from your knowledge base to your website, mobile app or social accounts, connect customers without revealing numbers, and start satisfaction calls. The support bot tells you when a conversation should go to a human and why. Outcomes are delivered as signed webhooks, and a separate sandbox key is provided for development.
Who it is for
- Mobile app and platform companies
- Software houses and agencies
- Marketplaces
- Firms with their own customer-service software
What it does
Chat replies
Answers from your knowledge base, quick-reply suggestions and a handover reason for complaints, legal or payment topics.
Bridge calls
Connect two people without revealing numbers, with correct callback matching.
Survey and satisfaction calls
Start a call that collects a score and comment when a job is done, with one request.
Secure by design
Keys are stored hashed, webhooks are signed and phone numbers are masked in logs.
How it works
- 1Get a sandbox key and upload your knowledge base.
- 2Connect the endpoints and verify signed webhooks.
- 3Move to a live key once tests pass.
Frequently asked questions
Can it be used for social-media comments?
Yes. On comment channels it produces short replies that do not ask for personal data and can move the conversation to messages.
How do we update the knowledge base?
Send your documents with a version number in one request; an unchanged version is not reprocessed.
How is it priced?
Pricing is quoted by usage volume; fill in the form.
Tell us about your project
Add a support bot that answers from your knowledge base, number-masked bridge calls and satisfaction calls to your own product. Signed webhooks and a sandbox.