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Security and Infrastructure

Your Data
Stays
With You

We run the AI on our own hardware, so your call data is processed without leaving the country. If you prefer, the whole system is installed on your own servers.

During the Call

01

Natural Conversation

The agent does not talk over the caller; it stops and listens the moment they speak.

02

Mid-Call Language Switch

It follows the caller into another language mid-conversation, across seventeen languages.

03

Your Own Knowledge Base

Answers come only from your documents; nothing is invented outside them.

04

Recording, Transcript and Summary

Every call is transcribed, summarised and written into your systems.

Data and Compliance

05

Our Own Hardware

Call data is never sent to a cloud service abroad.

06

Self-Hosted Option

The whole system can run in your data centre, so data never leaves the building.

07

KVKK and GDPR

Processing, retention periods and data subject rights are handled in line with the regulations.

08

Access Logging

Who accessed a recording and when is logged, and authorisation is role-based.

Continuity

09

No Hold Queue

Hundreds of simultaneous calls are answered with no hold music and no place in line.

10

After-Hours Coverage

The line stays open at night, at weekends and on public holidays.

11

Human Handover

Sensitive or out-of-scope matters are recorded and routed to the right person.

12

Monitoring

Call volume, topic mix and conversion are visible on the dashboard.

Connections

13

Your Phone Line

You keep your existing number — no need to change it.

14

Messaging Channels

WhatsApp, Instagram and Telegram run through the same system.

15

Calendar

Appointments land in your team’s calendar, and changes update on both sides.

16

Your Systems

It connects to your customer management system over API and webhooks.

Let’s talk through your security requirements

Get in Touch