An AI call assistant that handles inbound and outbound calls in 27 languages, including Turkish — running entirely on your own server in Türkiye. Call data never leaves your organisation, and the system can work without an internet connection.
Request a demoAt a Glance
What It Does
Answers incoming calls and responds from your organisation’s own knowledge; places outbound calls such as reminders and notifications. Hands the call to an agent when needed.
Offers a suitable time during the call, books the appointment, reschedules it when needed and sends reminders.
Every call is recorded, transcribed and summarised. Recordings and transcripts stay on your own server.
Speaks 27 languages including Turkish, and switches language if the caller does.
WhatsApp, Instagram and email messages arrive in the same inbox; calls and messages are logged in your CRM. When messaging channels are used, messages travel through the respective platform.
The software is developed in Türkiye. Installation, training and support come from our team in Türkiye.
Regulation
Turkish financial and public-sector rules require systems that process customer and citizen data to be located in Türkiye. In healthcare and energy, keeping data and recordings in-country eases the compliance burden. These are the provisions that come up most often:
Banks
BDDK (Banking Regulation and Supervision Agency) — Regulation on Banks’ Information Systems and Electronic Banking Services, Art. 25 and Art. 29
Requires primary and secondary systems to be located in Türkiye. Sets conditions on outsourcing and cloud use; for primary and secondary systems, cloud is limited to hardware and software resources dedicated to a single bank.
Payment and e-money institutions
TCMB (Central Bank of the Republic of Türkiye) — Communiqué on the Information Systems of Payment and Electronic Money Institutions, Art. 16/7 and Art. 21
Limits cloud services that process personal data to a private cloud dedicated to the institution or a community cloud approved by the Central Bank. Requires primary and secondary systems and backup centres to be in Türkiye.
Capital markets
SPK (Capital Markets Board) — Communiqué on Information Systems Management (VII-128.10), Art. 27/1
Requires primary and secondary systems to be located in Türkiye.
Public institutions and municipalities
Information and Communication Security Guide (Presidential Circular 2019/12), measures 3.2.7.2 and 4.3.1.1
Critical data must not be stored in cloud services other than the institution’s own systems or providers based in Türkiye under the institution’s control, and it must be guaranteed that such data is not hosted abroad.
Healthcare
KVKK (Turkish Personal Data Protection Law) Art. 6 and Art. 9 (2024 amendment)
Health data is a special category of personal data. Transfers abroad require an adequacy decision or appropriate safeguards, and standard contracts must be notified to the Authority within 5 business days of signing. When data is processed in Türkiye, these transfer steps do not apply.
Electricity distribution
EPDK (Energy Market Regulatory Authority) — call centre procedures and principles under Board Decision No. 9807, Art. 5
Requires distribution companies’ call centres to record calls, to time-stamp records used for reporting, and to keep recordings directly accessible for 1 year and in backup for 5 years.
Xaly.ai on-premise can be deployed in a way that meets the in-country requirements of these provisions: the whole system runs on your server in Türkiye and call data does not leave your organisation.
This summary is for information only; it is not legal advice or a compliance certificate. Compliance is assessed through your organisation’s own process, and the current text of each regulation should be checked against the issuing authority’s publication.
Sectors
The system can be installed in the bank’s own environment in line with the in-country requirements of BDDK Information Systems Regulation Art. 25 and 29.
Personal data is processed on the institution’s own server; the deployment can follow the requirements of TCMB Communiqué Art. 16/7 and 21.
The assistant does not give medical advice; it refers medical questions to the relevant department.
Call recordings and transcripts are kept on the company’s own server.
Data stays in the institution’s own systems under its control; the deployment can follow measures 3.2.7.2 and 4.3.1.1 of the Information and Communication Security Guide.
Process
Together we define which lines and scenarios the assistant will take over, which systems (such as your CRM) it should connect to, and where it will be installed.
A trial assistant is built around your scenario using sample data. Your teams call and listen, and we refine the flow together.
The system runs in your own environment with a limited scope and is evaluated against your criteria.
Production installation and integrations are completed and your teams are trained. Support comes from our team in Türkiye.
Hardware: two options
If you have a suitable GPU server, the software is installed on it and the hardware-excluded price applies.
We supply the hardware and the system is delivered with a GPU server. For the On-Premise package, the price including hardware is ₺7,950,000.
Pricing
Prices exclude VAT and are one-time.
20 concurrent calls
Hardware excluded · one-time · excl. VAT
200+ concurrent calls, redundant
Hardware excluded · one-time · excl. VAT
FAQ
It is the Xaly.ai phone assistant installed on the organisation’s own server in Türkiye. It answers inbound and outbound calls in 27 languages including Turkish, books appointments, records, transcribes and summarises calls, and logs them in the CRM. Every component that understands speech, produces the answer and generates the voice runs on the organisation’s server; call data does not leave the organisation.
Yes. The voice assistant can run on an air-gapped network and does not need to connect to any outside service. If you want to use WhatsApp, Instagram or email, those channels by nature need an internet connection and messages travel through the respective platform.
BDDK Information Systems Regulation Art. 25 and 29 for banks, TCMB Communiqué Art. 16/7 and 21 for payment and e-money institutions, SPK VII-128.10 Art. 27/1 for capital markets and measures 3.2.7.2 and 4.3.1.1 of the Information and Communication Security Guide for the public sector require systems and data to be kept in Türkiye. Xaly.ai on-premise can be deployed in a way that meets these requirements. Compliance is assessed through each organisation’s own process; Xaly.ai does not issue a compliance certificate or guarantee.
The On-Premise package (20 concurrent calls) starts from ₺3,750,000 excluding hardware; including GPU server hardware it is ₺7,950,000. The High Volume package (200+ concurrent calls, redundant) starts from ₺13,250,000 excluding hardware; the price including hardware is quoted on request. Prices exclude VAT and are one-time. Annual maintenance is 18% of the software price.
There are two options. If you have a suitable GPU server, the software is installed on it and the hardware-excluded price applies. Alternatively, we supply the GPU server and the system is delivered with the hardware.
It speaks 27 languages including Turkish and switches language if the caller does. This lets multilingual lines, such as an international patient line in health tourism, be served without separate agents for each language.
Call the demo line (+90 850 303 14 52) to hear the assistant straight away. After a discovery call, a trial assistant is built around your scenario; the system is then tested in your own environment with a limited-scope PoC. Installation and training follow, with support from our team in Türkiye.
Call the demo line to hear the assistant now, or book a discovery call for your organisation’s scenario.
Request a demo