Account and Data Deletion

How to delete your account

You can request deletion of your account at any time. There are two ways:

• Dashboard: sign in at https://app.xaly.ai/settings and use "Delete account" under Settings › Security.
• Mobile app: Settings › Security › Delete account.
• If you cannot access the app: email info@voratrix.com from your account address; we will open the request once we verify your identity.

When does it happen, can I change my mind?

Deletion is not immediate. For thirty days you can change your mind and cancel the request from the same screen. After that period it is applied automatically and cannot be undone.

A notification is sent to your registered email when the request is created; if it was not you, tell us immediately.

What is deleted

What gets deleted depends on your account type:

• Staff account: only your user account, personal preferences, device registrations and sessions. Your company data and other users are not affected.
• Sole owner of the company: all company data — call recordings and transcripts, leads, assistant and campaign settings, credit balance and subscription.

What is not deleted

Invoices and accounting records are kept for ten years as required by tax law; they cannot be deleted and are retained solely for that legal obligation.

Where a legal dispute or an official request exists, the related data is retained until the process ends.

Aggregated statistics that cannot be linked to you are out of scope.

Questions

Email: info@voratrix.com

Phone: +90 850 303 14 52