Where is my order? Is it in stock? The assistant checks your store and answers
The Xaly e-commerce module connects to your store and marketplace account; the assistant answers product, stock, price and order-status questions from live data on the phone, on WhatsApp and in website chat. It drafts replies to marketplace customer questions, sent with your approval or by an automatic setting you enable. Order and price queries for B2B customers such as dealers and pharmacies are also supported. The module is currently a pilot programme.
This is a pilot programme: it is being set up with a limited number of users. We will review your application and get back to you.
Who it is for
- WooCommerce and Shopify stores
- Trendyol sellers
- Wholesalers and distributors
- Manufacturers with dealer networks
What it does
Answers from live data
Stock, prices and product details come from your store; the right product is found even when the name is misspelled.
Order status
Verified customers are told where their order is; personal data is masked.
Marketplace reply drafts
Draft replies to customer questions that avoid wording marketplaces prohibit.
B2B connection
Your own ERP or B2B system can connect through a signed bridge.
How it works
- 1Connect your store or marketplace account.
- 2Choose the channels where the assistant replies.
- 3Approve drafts or turn on automatic replies.
Frequently asked questions
Which platforms are supported?
WooCommerce, Shopify and Trendyol connections are ready; other platforms are assessed within the pilot.
Does the assistant send replies itself?
By default it drafts; automatic sending is a setting you choose to enable.
Who can join the pilot?
Businesses with an active store; fill in the form and we will assess fit together.
Tell us about your store
An assistant connected to your store and marketplace account answers stock, price and order-status questions and drafts marketplace replies. Pilot programme.