Every message in one inbox, first reply by AI
The Xaly inbox brings WhatsApp, Instagram, Facebook Messenger, Telegram, email and website chat onto one screen. The AI assistant answers from your knowledge base and hands sensitive or unknown topics to your team, who take over in the same inbox. It is available on chat-only plans that need no phone line.
Who it is for
- Clinics and health tourism
- E-commerce stores
- Agencies
- Hotels and travel
- Any business that gets customers from social media
What it does
One screen
Every conversation and call history for a customer on one card, whatever the channel.
Grounded answers
The assistant only answers from the catalogue, prices and procedures you upload.
Team takeover
When the assistant hands over, your team is notified and continues where it left off.
Two WhatsApp options
Connect via the official business account or with your own number by QR code; with the latter the risk of number restrictions is yours and explicitly accepted.
How it works
- 1Connect your channels in the panel.
- 2Upload your knowledge base and pick the assistant’s tone.
- 3Messages arrive in one inbox; the assistant replies and your team takes over.
Frequently asked questions
Can I use it without phone calls?
Yes. Chat-only plans cover messaging channels only.
Does it reply to Instagram comments?
The inbox answers messages. Comment replies can be set up through the developer API.
What if the assistant gives wrong information?
It stays within your knowledge base and hands over to your team when unsure.
Tell us about your channels
All your messaging channels on one screen. AI replies from your knowledge base and your team takes over when needed. Works without phone calls.