Book on the phone, confirm and score automatically
During a call, the Xaly assistant offers free slots from your calendar and books the appointment. The customer receives a WhatsApp confirmation and a calendar invitation; if they call to change it, the assistant offers a new time or cancels. At the end of calls a short satisfaction question is asked and customers answer by keypress or by voice; the survey can also be sent on WhatsApp. Results are tracked in the panel.
Who it is for
- Clinics, dental and aesthetic centres
- Veterinary clinics
- Service and maintenance businesses
- Salons
- Training centres
What it does
Booking on the call
Free slots are offered during the conversation, with no double bookings.
WhatsApp confirmation and invitation
Appointment details go out on WhatsApp; the calendar invitation opens in any calendar app.
Score by keypad or voice
A 1–5 score at the end of the call, keyed in or spoken.
WhatsApp survey
A one-question survey on WhatsApp after the call; the reply is saved as a score.
How it works
- 1Enter your working hours and survey question.
- 2The assistant books on the call and sends the confirmation and survey.
- 3Track bookings, cancellations and scores in the panel.
Frequently asked questions
Where are appointments kept?
In the panel calendar, and sent to the customer as a calendar invitation; your team sees them in the panel and mobile app.
Which languages?
The assistant speaks the customer’s language; no separate setup is needed for international patients.
Who sees the survey results?
People you authorise in the panel; you can be alerted on low scores.
Tell us about your appointments
The assistant books appointments during the call and sends a WhatsApp confirmation and calendar invitation. Collects satisfaction scores at the end of calls or via WhatsApp.