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Send each call to the right person, with a summary

When a request is outside its remit or the caller asks for a person, the Xaly assistant transfers the call to the people you choose. The person receiving it first hears a short summary and accepts or declines with a keypress. Office hours, public holidays, sequential or simultaneous ringing and hold music can all be configured. Managers can listen to live calls from the panel or the mobile app and take them over.

Describe your needsPlans and pricing

Who it is for

  • Customer service teams
  • Clinics and hospitals
  • Sales teams
  • Technical service
  • Multi-branch businesses

What it does

Transfer with a summary

The receiving person hears who is calling and why before speaking, so the customer is not asked again.

Rule-based routing

Targets by topic, sequential or simultaneous ringing, office hours and public-holiday rules.

Live listening and takeover

Listen in to a live call and take it over with one tap, or hand it back to the assistant.

Auto-transfer on frustration

If a caller becomes upset, a manager is alerted and the call can move to a human automatically.

How it works

  1. 1Enter transfer targets and working hours in the panel.
  2. 2The assistant transfers when needed; if nobody answers it takes a note and schedules a callback.
  3. 3Every transfer and its outcome appears in the call record.

Frequently asked questions

What if the person does not answer?

The assistant informs the caller, records the request and schedules a callback, so the customer is not lost.

Can the customer hear live monitoring?

No. Listening is silent; you only speak to the customer if you take over.

Does it work with our PBX?

Calls can be transferred to any number you specify, and your existing PBX can be connected.

Describe your transfer setup

The assistant hands calls to the right person with a summary when needed. Office-hours and holiday rules, hold music, live listening and takeover.

How many people/departments receive transfers?
Your current phone system
Priority · You can pick more than one

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